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S Dudin, C Kim, O Dudina, MMAP|M|N queueing system with impatient heterogeneous customers as a model of a contact center, Computers and Operations Research, 40 (7), 1790-1803, 2013.
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C Kim, A Dudin, S Dudin, O Dudina, Tandem queueing system with impatient customers as a model of call center with interactive voice response, Performance Evaluation, In Press, 2013.
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SA Dudin, OS Dudina, Help desk center operating model as a two-phase queueing system, Problems of Information Transmission, 49 (1), 58-72, 2013.
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C Kim, S Dudin, O Taramin, J Baek, Queueing system MAP| PH| N| N+ R with impatient heterogeneous customers as a model of call center, Applied Mathematical Modelling , 37 ( 3), 958-976, 2013.
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O Dudina, S Dudin, Queueing System MAP/M/N/N+ K Operating in Random Environment as a Model of Call Center, Modern Probabilistic Methods for Analysis of Telecommunication Networks, 83-92, 2013.
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S Dudin, O Dudina, A Tandem Queueing System with Batch Session Arrivals, Modern Probabilistic Methods for Analysis of Telecommunication Networks, 59-68, 2013.
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A Dudin, E Osipov, S Dudin, O Schelén, Socio-behavioral Scheduling of Time-Frequency Resources for Modern Mobile Operators, Modern Probabilistic Methods for Analysis of Telecommunication Networks, 69-82, 2013
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CS Kim, S Dudin, A multi-server queueing model with retrial connection arrivals as a model for optimisation of the traffic control, International Journal of Systems Science, 43 (8), 1555-1567, 2012.
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C Kim, A Dudin, S Dudin, V Klimenok, A queueing system with batch arrival of customers in sessions, Computers & Industrial Engineering, 62 (4), 890-897, 2012.
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A Dudin, S Dudin, O Dudina, Tandem queueing system MAP| M| N| K-N→●| M| R|∞ with impatient customers as a model of remote technical support, Future Internet Communications (BCFIC), 2012 2nd Baltic Congress on, 134-139, 2012.
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K Al-Begain, A Dudin, V Klimenok, S Dudin, Generalized survivability analysis of systems with propagated failures, Computers & Mathematics with Applications, 64(12), 3777–3791, 2012.
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C Kim, O Dudina, A Dudin, S Dudin, Queueing system MAP/M/N as a model of call center with call-back option, Analytical and Stochastic Modeling Techniques and Applications, 1-15, 2012.
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SA Dudin, OS Dudina, Call center operation model as a MAP/PH/N/R− N system with impatient customers, Problems of Information Transmission, 47 (4), 364-377 , 2011.
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C Kim, S Dudin, Priority tandem queueing model with admission control, Computers & Industrial Engineering, 61 (1), 131-140, 2011.
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S Dudin, MH Lee, Queues with session arrivals as models for optimizing the traffic control in telecommunication networks, InTech, 2010.
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SA Dudin, The servicing system MAP (PH)+ MAP/PH/N/R as a model of optimizing an HTTP server with blockings, Automation and Remote Control, 71 (1), 28-38, 2010.
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SA Dudin, AV Babitskii, A two-phase queuing system with access control and correlated arrival processes, Automatic Control and Computer Sciences, 43 (6), 295-302, 2009.
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C Kim, S Dudin, V Klimenok, The MAP/PH/1/N queue with flows of customers as a model for traffic control in telecommunication networks, Performance Evaluation, 66 (9), 564-579, 2009.
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SA Dudin, The MAP/M/N retrial queueing system with time-phased batch arrivals, Problems of Information Transmission, 45 (3), 270-281, 2009.
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SA Dudin, VI Klimenok, Queueing system with a phase process of query arrival in session, Automatic Control and Computer Sciences, 43 (3), 113-122, 2009.
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SA Dudin, The MAP+ MAP/PH/1/N queuing system with single and batch arrivals of customers, Automation and Remote Control, 70 (5), 872-884, 2009.
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MH Lee, SA Dudin, An Erlang loss queue with time-phased batch arrivals as a model for traffic control in communication networks, Mathematical Problems in Engineering, 2009.
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S Dudin, A Babitsky, Retrial queueing model with time-phased batch arrivals, Telecommunications, ICT 2008. International Conference on, 1-5, 2008.
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SA Dudin, VI Klimenok, Infinite buffer queueing model with time-phased arrivals, Applied and Computational Mathematics, 6 (2), 265-277, 2007.
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MH Lee, S Dudin, V Klimenok, Queueing model with time-phased batch arrivals, Managing Traffic Performance in Converged Networks, 719-730, 2007.